About Us
At Stoneworks our mission is to enable customers across Canada to realize their full potential. We deliver on that promise by offering best of class technologies, services and support.
We consider our mission statement to be our promise to our customers.
Our Values
We treat customers with respect.
- We listen to customers and take their concerns seriously.
- We take appropriate action to address customer concerns.
We set and maintain high standards for service.
- Our staff are trained to be helpful, courteous, knowledgeable and competent. We audit our customer service levels via customer feedback surveys to ensure a high standard is maintained.
We aim for continuous customer service improvement to ensure we develop long term and mutually beneficial relationships.
- We aim to keep in regular contact with our customers, through all areas of our organization.
- We actively seek, through surveys and other means, to find out about anything that does not meet customer expectations.
- We incorporate customer feedback into new customer service initiatives.
We respond to customer queries in a timely and appropriate manner.
- We make sure that our solutions to customers’ problems are acceptable to the customer by gaining their prior approval and agreement.
- We seek to propose genuine solutions to any problems – we will not make empty promises that cannot be kept.
We deliver what we promise.
- We endeavour to deliver on all of our promises, as actions speak louder than words.
We reward employees for excellent customer service.
- Customer feedback is incorporated into our employee performance review process.
- Exceptional customer service is recognized and rewarded within our organization.
We make it easy for customers to do business with us.
- All customers are assigned an Account Manager who acts as their representative within Stoneworks Technologies.
- We seek to understand what our customers do and what their needs are before developing an appropriate solution.
We seek to understand our customers and what they do and work with them to develop solutions to meet their business challenges.
