Services
Today’s business users are leveraging more sophisticated applications to drive new levels of innovation and growth. As a result, these applications are commanding an ever-increasing appetite for data storage capacity and systems performance. IT managers continue to allocate significant resources to design, manage, and support their storage infrastructures. Many discover that the traditional storage solutions offered place a greater need for staffing and capital resources.
Stoneworks Technologies Inc. is a trusted partner and we respond to your business challenges by providing a total product solution. We are not only committed to delivering best-in-class product – we’re also committed to customer success by providing access to some of the industry’s best experts in clustered network storage.
Worldwide Enterprise-Class Service and Support
The STU Services Program delivers all the service components customers expect from an enterprise-class storage company. Our services goals ensure that you gain valuable product knowledge and develop expertise quickly to maximize and scale the data storage infrastructure. From our personalized extranet, to flexible service packages, to our dedicated staff of storage and cluster experts, the STU Services Program will exceed your expectations.
- STU Silver is an entry level offering specifically designed for storage network environments that operate primarily during standard business hours. Product support is available during normal business hours. The advance replacement, next business day parts feature is recommended when access to replacement hardware is important, but does not require same-business day delivery.
- STU Gold is well-suited to IT organizations that provide 24×7 operations support requiring optimal data accessibility and performance. At any time during the year, you have access to online resources along with support through email and directly over the phone. This ensures any scheduled maintenance periods or unplanned events are expeditiously handled to maintain high availability operations.
- STU Platinum is tailored for mission critical operating environments that demand the highest level of support, both remote and on-site. This premium service provides for maximum systems availability including 24×7 access to online resources, email support, and phone support coupled with 4-hour on-site parts replacement and service.
Included with all Stoneworks Services offerings is an online personalized interface providing users the freedom to easily access anytime, anywhere. Stoneworks has consistently proven to be a comprehensive support services resource enabling users to submit and track service requests, search a comprehensive product knowledge base, download software releases, review product documentation and configuration guides, track orders, and other extras.
