Stoneworks Technologies Professional Services
In order to ensure maximum return on your technology investments, Stoneworks offers professional services to assist in the following stages of the information technology lifecycle:
- Planning - Consists of identifying proper technologies to best address business challenges. Involves assessing current capabilities and determining requirements for future needs.
- Building - Consists of new system implementations or system migrations. Activities are generally shorter in duration and specifically focused.
- Operating - Once a technology solution is implemented, assists organizations to ensure peak operational efficiency. Many organizations lack the technical skills to efficiently operate complex technology. Stoneworks assists to ensure that complicated technology solutions operate effectively on a daily basis.
Stoneworks offers additional baseline services such as Project Management, Turnkey Project Delivery, Managed Services and Solution Implementation. We also assist clients in meeting regulatory requirements. Our mandate is to support business requirements with technology solutions that are effective, practical and financially sound, even in the most challenging environments.
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Archival Assessment & Delivery
The Archival Assessment and Design Services have been created to assist clients in evaluating and designing solutions to meet their unique messaging and file system archival requirements. Often, these services are performed prior to an initial implementation of a software or hardware solution with information archival journaling capabilities.
In addition to helping customers identify the optimal data protection design for each server and application, the services also include an in-depth storage architecture review featuring a physical and logical layout. Current and projected storage requirements and data flows as well as availability demands are of primary focus. Recommendations are provided for multiple software solution configuration, implementation and operational integration.
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Symantec BackupExec Jumpstart Service
The Symantec BackupExec Jumpstart Service is a professional service offering that includes Symantec BackupExec planning, deployment, configuration, testing and operational knowledge transfer. Leveraging Symantec Best Practices, this service will enhance the adoption and utilization of the Symantec BackupExec solution
Generally implementation between the delivery of the Symantec equipment and the initial deployment, the Jumpstart Service will ensure optimal functionality and provide a foundation for successful post-deployment management of the Symantec Backupexec solution. Designed to provide continuity from the purchase of the Symantec BackupExec solution through successful deployment and on-going management, customers leveraging the Jumpstart Service will learn how to most effectively utilize Symantec's date protection solutions.
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Storage Capacity Assessment and Design
The Archival Assessment and Design Services have been created to assist clients in evaluating and designing solutions to meet their unique messaging and file system archival requirements. Often, these services are performed prior to an major investment in a new or additional storage infrastructure solution.
In addition to helping customers identify the optimal storage environment design for each data centre, the services also include an in-depth storage architecture review featuring a physical and logical layout. Current and projected storage requirements and data flows as well as availability demands are of primary focus . Recommendations are provided for multiple software solution configuration, implementation and operational integration.
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Residential Systems Engineer
The Residential Systems Engineer Service is designed to ensure that solution implemented in the customer environment continue to meet client expectations based on their functional, operational and business requirements. A Stoneworks engineer can be provided to monitor and control performance levels, schedules, storage requirements, archival policies, as well as ensure compliance with configuration management and change control obligations. The Residential Systems Engineer Service is available on all products and technologies that are supported by our staff.
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On Site Review
As part of Stoneworks enterprise Operational Service offerings, the Site Review Service is designed to assist organizations who have already invested in a specific technology solution and who wish to assess the operational performance of that system. Each component of the specific solution is examined for proper installation, operation and performance. The results of the Site Review Service are documented and presented to the customer. An Action plan is created with the customer to address issues identified during the Site Review.
The Site Review Service is a current state analysis delivered by a qualified and experienced systems engineer who is mandated to ensure that the solution is optimized to meet business requirements. Performance levels, scheduling, and retention requirements are used to verify an efficient design.
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New Release Upgrades
Stoneworks in partnership with IDS's professional services engineers deliver new release upgrade services for supported products. This upgrade process is designed to preserve existing data currently protected by the software system. The service upgrades core components as well as peripheral software modules, including software agents and specialized options implemented in conjunction with the core products. It retains system data and configuration data as well as the ability to access prior version processed data when supported by the software manufacturer. The completion of the new release upgrade is intended to deliver enhanced product functionality, performance and ease of operation, as well as additional compatibility with current technology devices and equipment. Customers may also leverage this service to enable additional functionality that was previously unavailable in the product version installed prior to the upgrade.
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